Train firm Southeastern is backing calls to simplify the rail ticketing system.
The franchisee, which operates the HS1 service out of Canterbury West and the regular services from both city stations, is the supporting the Rail Delivery Group’s demands for “root and branch” reform of train fare regulation.
An RDG public consultation will aim to identify ways to make the system fairer and easier to use.
The announcement follows new research by KPMG which reveals that only 34% of customers are very confident that they bought the best value ticket for their last journey while only 29% were very satisfied with the experience of buying their ticket.
Southeastern spokesman Paul Prentice said: “We’re supportive of this consultation, as we’re members of the Rail Delivery Group.”
Some Canterbury commuters are calling for season tickets which allow for part-time travel for those who do not have to make daily journeys into the capital or elsewhere.
Asked whether Southeastern was considering this, Mr Prentice said: “This is not something Southeastern has any control over.
“Regulations around season tickets and other fares are set by the government.
“That is precisely why rail companies are calling for a root and branch reform of rail fares regulation.”
The RDG, which brings together all rail companies, has commissioned an independent report from KPMG to identify the needs of customers and the country as a whole.
RDG chief executive Paul Plummer said: “As part of the industry’s plan for change, we want to work in partnership to drive root and branch reform of well-meaning but out-dated fares regulation.
Working together, we want to develop proposals to reform fares and regulation to make it easier for our customers to get the right ticket, enhancing trust in the system and supporting continued investment to improve the service.
“Unpicking the regulation of a £10bn-a-year fares system that underpins such a vital public service means there are no quick-and-easy solutions.
“The change that’s needed won’t be easy and the industry doesn’t have all the answers. That is why we want to hear views from passengers, communities and businesses in all parts of the country.
“There have already been improvements and more are on the way. This consultation will enable us to create a clear roadmap with the country so that we can make the right changes for the long-term more quickly.”