Thousands of passengers were delayed on Tuesday (stock image)

Rage of rail passengers caught in this week’s delays

Commuters are this week venting their fury after unacceptable compensation was offered them following chaos on the Southeastern network on Tuesday.

Passengers using services to and from east Kent – including the high speed line from Canterbury West – found themselves facing massive disruption as a result of atrocious weather and a trespasser on the line.

Regular commuters can pay more than £7,000 for a season ticket from Dover to London.

But many have been enraged by the compensation offered by train operator Southeastern after the delays.

It only offers them a maximum repayment for delays of two hours or more.

Southeastern has apologised for delays (file pic)

Lisa Fernandes tweeted: “Monthly ticket = £650+ yet I’m entitled to £16 compensation after the biblical shambles of yesterday? Are you serious? Not even worth filling the form in. Disgusting.”

Peter Wilson added: “There doesn’t appear to be an option for 4+ hours on the delay-repay claim form. Should we claim for a 2 hour delay twice??”

Heavy rain flooded tracks across Kent while a trespasser who climbed on to the line at Ebbsfleet stopped the high speed service going to and from St Pancras.

A spokesman for Southeastern said: “We apologise for the service disruption. Services across the Southeastern network were significantly disrupted on Tuesday for a number of reasons.

“Heavy rain caused flooding in several areas including Gillingham, Herne Bay and between Maidstone East and Ashford.

“A lightning strike in the Charlton area which caused damage to signalling equipment. A trespasser on the line between Ebbsfleet and Stratford which closed the high speed line for several hours.

“While Southeastern and Network Rail worked closely together to restore services to normal we recognise hat many of you had very difficult journeys home and we are sorry for the disruption you faced.

“Whilst we can’t give you back your time, please do remember to claim Delay Repay via our website.”

One response to “Rage of rail passengers caught in this week’s delays”

  1. It wasn’t only the delays that angered passengers. The information that SouthEastern gave out was late, inaccurate and incomplete. I was sent from St Pancras to Charing Cross, from where no trains at all were running, and then to Victoria, which was the same. Their staff had disappeared (for which I do not blame them, given that they were left to defend the indefensible) and there was absolutely no useful information being given out. Even when trains did start to run to Ashford and Dover from 10.30, there was no info for people needing to get onwards to Canterbury, Faversham and the north coast. Utterly unforgivable.

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