Problems inside our accident and emergency departments are caused by people turning up for treatment, the east Kent hospitals trust has said.
It spoke out after a photograph emerged of an elderly man lying on the floor of the A&E department at the William Harvey Hospital in Ashford.
Other patients have endured lengthy waits to be seen by medical staff at both the William Harvey and the Queen Elizabeth the Queen Mother Hospital in Margate.
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Conditions inside the unit will be of concern to hospital chiefs, frontline staff and patients as the notoriously busy winter season approaches.
But the East Kent Hopsitals University NHS Foundation Trust has warned potential patients to think about how they use its services.
Spokesman Sarah Landers said: “We are reminding people to know their local health services so they can use these services wisely.
“We are asking people to use health services appropriately and reserve A&E for emergencies and life-threatening conditions.
“We take patient safety and the overall quality of care we provide our patients extremely seriously.
“Because the most critically ill patients are seen first some people wait longer before being admitted to a ward or discharged.
“During this time patients continue to be seen by medical staff, investigations carried out and treatment given.”
The latest figures show that last month more than 100 patients per day endured waits of more than four hours to be seen at the accident departments in Margate and Ashford.
Health campaigners say the conditions in the units are evidence of a continued crisis within east Kent’s hospitals.